Last Updated: October 2025
1. Introduction
I & V Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, contact us through our forms or chat, or engage with our property services.
Company Details:
I & V Limited
Registered in England & Wales – Company No. 16576330
Registered Address: 4, Stratton Place, Amersham, HP7 9JG
Email: contact@iandv.co.uk
Phone: 02039513933 / 07309436262
2. What Information We Collect
- Contact information (name, email address, phone number, postal address)
- Property enquiry details
- Communications and chat messages
- Technical data (IP address, browser type, usage data)
- Marketing preferences
3. How We Collect Your Information
We collect personal data through website forms, chat widgets, direct communications, and third-party services such as Zapier, Podio CRM, and email providers.
4. Why We Collect Your Information
We collect your information to respond to property enquiries, manage client relationships, send updates, improve our services, and comply with legal obligations.
5. Lawful Basis for Processing
- Contractual necessity
- Consent
- Legitimate interests
- Legal obligations
6. How We Share Your Information
We share data with trusted third parties like Zapier, Podio CRM, and email providers to fulfil business needs, always under GDPR-compliant agreements.
7. Data Storage and Security
Your data is encrypted, stored securely, and only accessed by authorised personnel.
8. International Data Transfers
Some services may store data outside the UK. We ensure appropriate UK GDPR safeguards for such transfers.
9. Data Retention
We retain enquiry data up to 24 months and transactional data up to 7 years, after which it’s securely deleted.
10. Your Rights
You can request access, correction, deletion, restriction, or portability of your data. To exercise these rights, email us at contact@iandv.co.uk.
11. Cookies and Tracking
We use cookies to improve site performance and user experience. Non-essential cookies are only activated with your consent.
12. Links to Other Websites
Our site may include links to external sites. We are not responsible for their content or privacy practices.
13. Changes to This Policy
We may update this policy occasionally. Updates will be reflected on this page with a new “Last Updated” date.
14. Contact Us
For questions about this Privacy Policy, contact:
Data Protection Officer
I & V Limited
contact@iandv.co.uk
4, Stratton Place, Amersham, HP7 9JG
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO).